Corporate Security Project Support Technician June 1998- Present
- Research, coordination, technical planning, and implementation of Corporate Security projects. This includes proxy server installation and administration, auditing of all information technology related security activities.
- Year 2000 compliance hardware/software testing and project coordination.
Network Systems Support Technician December 1997- June 1998
Supporting end users in Novell & Windows NT networking environment. Troubleshooting hardware, software, and network conflicts to ensure stability in a fast paced high security environment. Windows NT & Novell Netware account and password administration. Hardware upgrades and replacement, software installation, maintaining laser printers. Performing system backups, and setup of workstations using a variety of software and hardware configurations within multiple operating systems.
Field Install Technician February 1998- April 1998
- Installing network interface cards, and networking software for Time Warner's Roadrunner Cable Modem Internet Service. Troubleshooting hardware and software conflicts, setting up internet mail and newsgroups for end users with various makes and models of home PC’s and hardware/software configurations.
Technical Support Professional November 1996- November 1997
- Technical Support tasks involving NEC Help Desk Support & The Microsoft Network Online Service. Responsibilities include system setup, hardware, software, and operating system troubleshooting, resolving all first and second level technical support issues. For Microsoft account creation, maintenance, and cancellation, and resolving billing concerns. Technical support for online software and navigational assistance for the Internet. Also served as Point Of Contact for other representatives acting as an assistant and in the absence of a supervisor, assisting with support resolution procedures, team motivation, and resolving escalated support issues.
- Microsoft Windows NT Workstation 4.0
A+ Certified PC Technician
St. Petersburg Junior College
- Pursuing Associates Degree in Local Area Network Management.
Marcus Whitman Senior High School, Rushville, NY
- New York State Regents Diploma, graduating with honor June 1992